Water
Dive into a better way of working
From laying water mains to carrying out streetworks and coordinating developer services, triopsis is the workforce management and scheduling system that overcomes workforce challenges. It combines a powerful, intuitive technology platform with people-focused, problem-solving teams, and can be deployed quickly at low risk. It gives real-time visibility of every job with a full audit trail, and delivers more efficient, more effective working.
Ofwat with PR19 is driving harder than ever before to improve efficiency, customer service and resilience. In addition to these key metrics PR19 is also requiring water companies to share financing gains with customers and look to the future to protect and improve the natural environment. In this challenging context it is essential that core workforce management and scheduling systems are meeting the business needs and can adapt to the future. Triopsis provides systems which make it easy to improve utilisation rates, meet the requirements of service level agreements, improve customer contacts and make new connections quicker to complete. With triopsis, the whole customer journey can be monitored from beginning to end.
How we help water companies
As specialists in workforce management for utilities companies, we understand what businesses like yours need. triOpsis improves efficiency and effectiveness, and allows you to focus on business issues including customer service, long-term resilience, affordable bills and leakage.
Benefits that Triopsis brings
Choose Triopsis, and we will ensure your system is delivered on time and within budget.
Improve Productivity
With the power and flexibility of Triopsis at their fingertips, teams are able to work more efficiently and effectively, and admin time is reduced.
Remove Paper and Spreadsheets
Triopsis speeds up processes and reduces errors by giving you and your teams access to all the forms and data they need, paper-free.
Better Document Management
With Triopsis, mobile workers access all their workflow documents from a mobile device no matter where they are or when they need them.
Effective Risk Management
Triopsis is a secure system that keeps valuable customer data safe and helps ensure your workforce management is GDPR compliant.
Manage Service Level Agreements
Triopsis helps you stay on top of your client, regulatory and legal targets, with automatic generation and tracking of your service level agreements.
Drive Down Costs
By ensuring that workflow processes run smoothly and efficiently, Triopsis helps drive down costs associated with fines, disputes and aborted works.
"The Triopsis field management system has significantly improved our field to office reporting times and productivity."
Heath Watts-Robinson
Revenue Protection Manager, Western Power Distribution
"We set a stretch target for Triopsis. They delivered over and above the target. Triopsis Workforce Manager added value immediately. It continues to evolve with the business as we improve."
Martin Deehan
Operations Director North, Electricity North West
"Using Triopsis has also helped us review our own processes to make sure we have proper business processes in place. It is great to have a partner who has dealt with other companies going through the same challenges and processes."
Roger Sparks
Metering Manager, Western Power Distribution
"Triopsis is actually the greatest work tool we have and we will continue to use it. We currently have 120 users and I would expect other divisions of SSE will see the benefits in future."
Sharon Cole
Senior Integration Manager, SSE
"Triopsis workforce manager added value immediately. It continues to evolve with the business as we improve."
Martin Deehan
Operations Director North, Electricity North West
"In terms of use on site, in terms of development and in terms of the data we get out of it, Triopsis is right up there at the top. The support we’ve had has been incredible."
Rob Page
Performance and Change Manager, Morrison Utility Services
"We set a stretch target for Triopsis. They delivered over and above target."
Martin Deehan
Operations Director North, Electricity North West
"Speed of implementation was absolutely perfect."
Sharon Cole
Senior Integration Manager, SSE
"We threw an awful lot at Triopsis at the start, and we’ve been quite demanding, but I think the word partnership is spot on. That’s exactly what has been built up over the last 12 months or so."