Water

Dive into a better way of working

From laying water mains to carrying out streetworks and coordinating developer services, triOpsis is the workforce management and scheduling system that overcomes workforce challenges. It combines a powerful, intuitive technology platform with people-focused, problem-solving teams, and can be deployed quickly at low risk. It gives real-time visibility of every job with a full audit trail, and delivers more efficient, more effective working.

Ofwat with PR19 is driving harder than ever before to improve efficiency, customer service and resilience. In addition to these key metrics PR19 is also requiring water companies to share financing gains with customers and look to the future to protect and improve the natural environment. In this challenging context it is essential that core workforce management and scheduling systems are meeting the business needs and can adapt to the future. triOpsis provides systems which make it easy to improve utilisation rates, meet the requirements of service level agreements, improve customer contacts and make new connections quicker to complete. With triOpsis, the whole customer journey can be monitored from beginning to end.

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How we help water companies

As specialists in workforce management for utilities companies, we understand what businesses like yours need. triOpsis improves efficiency and effectiveness, and allows you to focus on business issues including customer service, long-term resilience, affordable bills and leakage.

Benefits that triOpsis brings

What our customers are saying

“The triOpsis field management system has significantly improved our field to office reporting times and productivity.”

Heath Watts-Robinson, Revenue Protection Manager - Western Power Distribution

“We set a stretch target for triOpsis. They delivered over and above the target. triOpsis Workforce Manager added value immediately. It continues to evolve with the business as we improve.”

Martin Deehan, Operations Director North, Electricity North West

“Using triOpsis has also helped us review our own processes to make sure we have proper business processes in place. It is great to have a partner who has dealt with other companies going through the same challenges and processes.”

Roger Sparks, Metering Manager - Western Power Distribution

“triOpsis is actually the greatest work tool we have and we will continue to use it. We currently have 120 users and I would expect other divisions of SSE will see the benefits in future.”

Sharon Cole, Senior Integration Manager at SSE

“triOpsis workforce manager added value immediately. It continues to evolve with the business as we improve.”

Martin Deehan, Operations Director North, Electricity North West

“In terms of use on site, in terms of development and in terms of the data we get out of it, triOpsis is right up there at the top. The support we’ve had has been incredible.”

Rob Page, Performance and Change Manager, Morrison Utility Services

“We set a stretch target for triOpsis. They delivered over and above target.”

Martin Deehan, Operations Director North, Electricity North West

“Speed of implementation was absolutely perfect.”

Sharon Cole, Senior Integration Manager at SSE

“We threw an awful lot at triOpsis at the start,” “and we’ve been quite demanding, but I think the word partnership is spot on. That’s exactly what has been built up over the last 12 months or so.”

Deb Bentham, IT Project Manager, Electricity North West

See how we helped western power distribution

“triOpsis has made everything quicker and more flexible. Speed, efficiency and quick turnarounds have been proven results.”

Western Power Distribution Case Study