Dive into a better way of working
From laying water mains to carrying out streetworks and coordinating developer services, triOpsis is the workforce management and scheduling system that overcomes workforce challenges. It combines a powerful, intuitive technology platform with people-focused, problem-solving teams, and can be deployed quickly at low risk. It gives real-time visibility of every job with a full audit trail, and delivers more efficient, more effective working.
Ofwat with PR19 is driving harder than ever before to improve efficiency, customer service and resilience. In addition to these key metrics PR19 is also requiring water companies to share financing gains with customers and look to the future to protect and improve the natural environment. In this challenging context it is essential that core workforce management and scheduling systems are meeting the business needs and can adapt to the future. triOpsis provides systems which make it easy to improve utilisation rates, meet the requirements of service level agreements, improve customer contacts and make new connections quicker to complete. With triOpsis, the whole customer journey can be monitored from beginning to end.
How we help water companies
As specialists in workforce management for utilities companies, we understand what businesses like yours need. triOpsis improves efficiency and effectiveness, and allows you to focus on business issues including customer service, long-term resilience, affordable bills and leakage.
What our customers are saying
“The triOpsis field management system has significantly improved our field to office reporting times and productivity.”
“We set a stretch target for triOpsis. They delivered over and above the target. triOpsis Workforce Manager added value immediately. It continues to evolve with the business as we improve.”
“Using triOpsis has also helped us review our own processes to make sure we have proper business processes in place. It is great to have a partner who has dealt with other companies going through the same challenges and processes.”
“triOpsis is actually the greatest work tool we have and we will continue to use it. We currently have 120 users and I would expect other divisions of SSE will see the benefits in future.”
“triOpsis workforce manager added value immediately. It continues to evolve with the business as we improve.”
“We set a stretch target for triOpsis. They delivered over and above target.”
“Speed of implementation was absolutely perfect.”
“We threw an awful lot at triOpsis at the start,” “and we’ve been quite demanding, but I think the word partnership is spot on. That’s exactly what has been built up over the last 12 months or so.”