Electricity

The power to make a difference

triOpsis helps overcome workforce management and scheduling challenges by combining a powerful technology platform with deep knowledge of the electricity sector and a people-focused, problem-solving approach. triOpsis delivers real-time visibility on work activities, rapid low-risk deployment and high user engagement in a solution that’s scalable and highly configurable, helping to boost productivity, cut costs and improve customer service.

Developed specifically for utility companies, triOpsis ensures that essential RIIO regulatory and business metrics are built in from the start. A transparent resource planning board combined with visibility of all work activities improves utilisation, helps to improve customer service and vulnerability data is protected in line with GDPR. Rapid resource rescheduling helps keep networks reliable, and safety reporting via triOpsis is simple and quick.

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How we help electricity companies

We work with some of the UK’s leading electricity companies therefore, whether as a supplier or a Distribution Network Operator, we understand exactly what businesses like yours need from a workforce management and scheduling system. triOpsis can help you manage any part of your infrastructure from overhead lines through to underground works and manage any work activity from metering through to streetworks.

Benefits that triOpsis brings

What our customers are saying

“The triOpsis field management system has significantly improved our field to office reporting times and productivity.”

Heath Watts-Robinson, Revenue Protection Manager - Western Power Distribution

“We set a stretch target for triOpsis. They delivered over and above the target. triOpsis Workforce Manager added value immediately. It continues to evolve with the business as we improve.”

Martin Deehan, Operations Director North, Electricity North West

“Using triOpsis has also helped us review our own processes to make sure we have proper business processes in place. It is great to have a partner who has dealt with other companies going through the same challenges and processes.”

Roger Sparks, Metering Manager - Western Power Distribution

“triOpsis is actually the greatest work tool we have and we will continue to use it. We currently have 120 users and I would expect other divisions of SSE will see the benefits in future.”

Sharon Cole, Senior Integration Manager at SSE

“triOpsis workforce manager added value immediately. It continues to evolve with the business as we improve.”

Martin Deehan, Operations Director North, Electricity North West

“In terms of use on site, in terms of development and in terms of the data we get out of it, triOpsis is right up there at the top. The support we’ve had has been incredible.”

Rob Page, Performance and Change Manager, Morrison Utility Services

“We set a stretch target for triOpsis. They delivered over and above target.”

Martin Deehan, Operations Director North, Electricity North West

“Speed of implementation was absolutely perfect.”

Sharon Cole, Senior Integration Manager at SSE

“We threw an awful lot at triOpsis at the start,” “and we’ve been quite demanding, but I think the word partnership is spot on. That’s exactly what has been built up over the last 12 months or so.”

Deb Bentham, IT Project Manager, Electricity North West

See how we helped SSE

“triOpsis were great at listening to what we wanted. We gave a clear understanding of what was needed, and triOpsis were fast to start the ball rolling.”

Read SSE Case Study