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PR19 focuses on customer service, long term resilience, affordable bills and innovation.

Customer service

Customer contact logging, auto SLA tracking and a transparent planning board improves the customer journey.

New connections

Reduces the time to connect and tracks SLAs to improve Guaranteed Standards of Performance

Regulatory reporting

Key RIIO incentives and KPIs are built into the system so regulatory reporting is automated and simplified.

In addition to PR19, triOpsis delivers core operational benefits:


Increased field worker productivity with real time scheduling and workflow management.

Remove paper and spreadsheets

Improved efficiency, reduced cost and GDPR compliance.

Document management

All documents within a workflow accessible to mobile workers.

Risk management

Control of customer data within a secure environment for GDPR.

Service Level Agreements

Auto generation and tracking of SLAs to manage client, regulatory and legal targets.

Drive down costs

Reducing the costs of failure from fines, disputes, aborted works etc. drives down costs.