Customer contact logging, auto SLA tracking and a transparent planning board improves the customer journey.
Reduces the time to connect and tracks SLAs to improve Guaranteed Standards of Performance
Key RIIO incentives and KPIs are built into the system so regulatory reporting is automated and simplified.
Increased field worker productivity with real time scheduling and workflow management.
Improved efficiency, reduced cost and GDPR compliance.
All documents within a workflow accessible to mobile workers.
Control of customer data within a secure environment for GDPR.
Auto generation and tracking of SLAs to manage client, regulatory and legal targets.
Reducing the costs of failure from fines, disputes, aborted works etc. drives down costs.