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Distribution Network Operators

RIIO incentivises reliability and availability, environment, connections, customer service, social obligations and safety.

Connections

Reduces the time to connect and tracks SLAs to improve Guaranteed Standards of Performance.

Customer service

Customer contact logging and a transparent planning board improves the customer journey.

Social Obligations

Customer vulnerability information is captured and data is protected in line with GDPR.

Network Reliability

Simple rapid re-scheduling of resources in an emergency reduces unplanned interruption time.

Safety

Field users capture safety information and notify the appropriate stakeholders.

Regulatory reporting

Key RIIO incentives and KPIs are built into the system so regulatory reporting is automated and simplified.

Beyond RIIO incentives, triOpsis delivers core operational benefits:

Productivity

Increased field worker productivity with real time scheduling and workflow management.

Remove paper and spreadsheets

Reduced cost, improved efficiency and GDPR compliance.

Document management

All documents within a workflow accessible to mobile workers.

Risk management

Control of customer data within a secure environment for GDPR.

Service Level Agreements

Auto generation and tracking of SLAs to manage client, regulatory and legal targets.

Drive down costs

Reducing the costs of failure from fines, disputes, aborted works etc. drives down costs.